Mar 2024 — Present
Senior GenAI Engineer
Global IT Services & Consulting Firm
- Build solutions that identify intent, entities, and other features from user comments, chatbot transcripts, and unstructured text for Networks and ITOps teams.
- Design and implement solutions combining traditional NLP with LLMs for search, Document AI, and summarization — including RAG pipelines serving 10,000+ employees.
- Architected an LLM-based FinOps solution for a Fortune 500 client, automating cost analysis across 50+ AWS accounts and delivering a 30% reduction in cloud spend ($2M+ annual savings).
- Fine-tune pre-trained NLP/LLM models (Llama 3, Gemma) using PEFT; run evaluation experiments and statistical analysis to refine models — 90%+ accuracy, 40% lower inference cost.
- Manage and mentor an 8-engineer team on GenAI projects; lead code reviews, sprint planning, and code-quality standards using Python, FastAPI, Docker, and Git.
- Handle client interactions including requirement gathering, technical presentations, and weekly stakeholder updates.
- Embed Responsible AI and governance practices across model evaluation, deployment, and monitoring workflows.